Privacy Policy

Last Updated: June 2026

Mould HQ ("we", "us", "our") is an educational and support platform that provides information, resources, and services relating to mould, dampness, indoor air quality, and environmental exposure.

We are committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

Mould HQ
Email: info@GutHQ.com
Website: www.mouldhq.com

We may collect and process the following information:

Contact Information:

• Name
• Email address
• Telephone number
• Address (where relevant)

Information you provide when contacting us, including:

• Property details
• Damp or mould concerns
• Indoor air quality concerns
• Photographs and videos
• Information about previous remediation work
• Information about household occupancy

Where voluntarily provided by you, we may collect information about symptoms or health concerns that you believe may be associated with environmental exposure.

Mould HQ does not provide medical diagnosis or medical treatment.

Where you choose to undertake testing, we may collect:

• Hair test results
• Environmental test results
• Indoor air quality reports
• Damp survey findings
• Laboratory reports

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Website usage data
• Pages visited

This information helps us improve our website and services.

We use your information to:

• Respond to enquiries
• Provide information and educational resources
• Arrange and administer testing services
• Deliver reports and recommendations
• Improve our services
• Maintain records of communications
• Meet legal and regulatory obligations

We process personal information under one or more of the following lawful bases:

• Consent
• Performance of a contract
• Legitimate interests
• Compliance with legal obligations

Where health-related information is voluntarily provided, we process this information only for the purposes requested by you and with appropriate safeguards.

We do not sell or rent your personal information.

We may share information with:

• Accredited testing laboratories
• Service providers involved in delivering requested services
• Website and software providers
• Professional advisers
• Regulatory authorities where required by law

Any third parties are required to handle your information securely and confidentially.

We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, loss, or misuse.

Information may be stored using secure cloud-based systems and password-protected devices.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory, and business requirements.

Under UK GDPR, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information where appropriate
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability

To exercise any of these rights, please contact us at info@GutHQ.com.

Our website may use cookies and similar technologies to improve user experience, understand website performance, and support website functionality.

You can control cookies through your browser settings.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

If you have concerns about how your information is handled, please contact us first so we can attempt to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: www.ico.org.uk

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

For information regarding the use of this website and limitations of liability, please see our Website Disclaimer.